SYNTHETIC HANDOVER. Cutoff 4 October 2026. Project customer portal change. Outgoing lead Ava.
S1 Approved 18 September: full rollout 10 October, old portal retirement 31 October; Operations owns retirement scheduling.
S2 Status 26 September: green, full rollout ready.
S3 Signed decision 2 October: 12 October pilot only; old full-rollout date withdrawn. Customer-export defect open; retest required before pilot approval. No retirement schedule change recorded.
S4 Operating notes 3 October: Ava can demonstrate rollback before leaving 9 October; instructions exist, last successful rehearsal date absent.
S5 Draft 3 October: Leah proposed as incoming lead, not accepted. Export retest owner absent.
S6 Access 4 October: Leah can read documents; production access pending, via normal IT approval. No credentials included.