SYNTHETIC EVIDENCE CARDS. The vendors are invented. Do not search for them.
Buyer: four-person UK support team. Date: 4 October 2026. Prices exclude VAT.
A1: Current AlderDesk pricing: £24/user/month, billed annually, five-seat minimum.
A2: Product documentation updated 15 September 2026: rules-based ticket routing generally available on the stated plan.
A3: 2025 launch blog: introductory price £20/user/month; absent from current pricing.
A4: Live support Monday–Friday, 24 hours/day.
B1: Current BirchCase pricing: £32/user/month, monthly billing, one-seat minimum.
B2: 20 September release note: AI draft replies private beta, approval required, plan entitlement unstated.
B3: Marketing: reduce handling time by up to 40%; no method, sample or comparison provided.
B4: Support-hours evidence unavailable in this practice pack.