SYNTHETIC REPORT: Service onboarding pilot, dated 2 October 2026.
R1. August: 300 customers started onboarding; 216 completed within 14 days. July: 240 started; 180 completed within 14 days. Both monthly cohorts have a complete 14-day observation window.
R2. A revised checklist went live on 1 August. August also had more new customers and two staff absences. No controlled comparison was conducted.
R3. Forty August customers answered the optional feedback survey. Twenty-eight of those respondents described the checklist as helpful. The survey did not establish why other customers did not respond.
R4. The team proposes a two-week follow-up pilot. Operations can spare 12 staff hours. No budget or launch approval has been given.
R5. Decision required: whether to approve the follow-up pilot and who will own its evaluation. The business target for completion is absent.