FICTIONAL VERIFIED CASE
C1. Order reference: DEMO-42.
C2. Status: delayed. Last tracking scan: 60 hours ago.
C3. Confirmed delivery window: none supplied.
C4. Action log: no carrier investigation opened; no refund review submitted; no refund approved.
C5. Customer message: "My order DEMO-42 is late. Refund me today. Please tell me when it will arrive."