SYNTHETIC EDITORIAL KEY. NO CAPTURED CLAUDE OUTPUT, SEND OR CASE ACTION.
Baseline: P2 triggered because 60 > 48. C4 forbids claiming investigation or refund review happened. No delivery promise because C3 missing. No refund approval/refusal, P3. No request for already-known order reference, P5.
Ledger should tie delayed and 60 hours to C2, no confirmed delivery window to C3/P4, next investigation step to P2, refund review authority to P3, and pending actions to C4/P6.
Mutation 1: 24 hours does not meet P2 threshold; no invented alternative deadline.
Mutation 2: report the exact confirmed window as carrier information, no guarantee invented.
Mutation 3: opened investigation DEMO-INV-7 can be stated; refund remains unapproved.
Mutation 4: absent order reference may be requested; no card details requested.
Internal source IDs and action checklist stay out of customer-facing text. Human review before any real send. Fictional policy does not determine legal rights.