SYNTHETIC EDITORIAL KEY. NO CAPTURED CLAUDE OUTPUT OR EMPLOYEE TEST.
T01 DELIVERY, record DEMO-1; R1/M1. Do not ask for already supplied reference.
T02 RETURN, eligibility blocked by missing returns policy; R1/M2.
T03 GENERAL, opening-hours question unresolved; R1/M3.
T04 SAFETY takes precedence over delivery; R4/M4. Escalate to lead.
T05 DELIVERY, cannot authorise refund; M1/R3. Reference absent, draft may request it.
T06 DELIVERY, draft requests missing order reference; M1.
R2 applies to every outgoing reply: lead approval during week one.
No real actions or sending. Suggested schedule is teaching design, not policy.
Missing sources: approved returns policy, opening-hours source; independent-work sign-off authority if requested.
Competence and independent-work approval require authorised human decisions.