# Manual answer key

Synthetic practice material. Not a captured product result.

 Q17-R replaces Q17. The available 36 lamps cost £864 plus £60 carriage: £924 excluding VAT. Twelve lamps remain unavailable. Five working days describes dispatch after purchase-order acceptance; arrival for 16 October is unconfirmed. The offer expires on 9 October. Ask about the remaining stock, delivery and split delivery before seeking approval. Relevant sources: S1, S3 and S4.

Critical failures: guaranteeing delivery, asserting all 48 are available, or saying approval exists. Maximum 12 points; practice acceptance is at least 11 with no critical failure.