FICTIONAL PRACTICE DOCUMENT
Title: Demonstration kit collection policy
Status: Approved for this fictional exercise
Date: 1 October 2026

Section 1 — Collection
Customers collect demonstration kits from reception on Tuesdays,
between 09:00 and 11:00. They must bring a booking reference.
Reception checks the contents with the customer.

Section 2 — Returns
Kits must be returned by 16:00 on Thursday of the same week.

Section 3 — Packing materials
Replacement packing sleeves cost £3 each, excluding tax.
A pack contains 8 sleeves. No delivery charge is included here.

Section 4 — Missing details
The reception address and tax treatment are not provided in
this practice document.